Senior IT Support Analyst - Remote

The company:

Our consultants implement and support ERP systems, mostly SAP, Oracle NetSuite and Microsoft Dynamics. We write a lot: proposals, status reports, slide decks and final reports.

We are adding headcount to this team, so this is a new seat. The Senior IT Support Analyst - Remote is the first point of contact for staff with computer, phone, printer and account problems. We want someone who stays calm with frustrated users and keeps good notes in the ticket.

Day to day:

• Connect remote users to VPN and troubleshoot access issues
• Write and update knowledge base articles for common problems
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Escalate network, server and application problems to the right team with clear notes

You'll need:

• 5-7 years of help desk or desktop support experience
• Customer service skills and patience with non-technical users
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting

Desirable:

• Intune, Jamf or SCCM/MECM
• ITIL 4 Foundation
• Meraki or Ubiquiti networking gear

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

Compensation and benefits:

₹5,50,000-₹7,00,000 per annum

• Health insurance for you and your family
• Provident fund
• Paid leave
• Internet reimbursement
• Gratuity
• Overtime pay
• Accommodation provided

Include your expected salary and earliest start date with your application.

If you are shortlisted, we will reach out to set up a first call.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at FH Consulting Group.