Senior IT Support Analyst

We run a fiber backbone of over 20,000 route miles, plus data centres and network operations centres. Retail stores, field technicians and customer care all report into regional operations teams. Techs take their trucks home and drive straight to the first job of the day.

Overview

We are backfilling a position after an internal move. As Senior IT Support Analyst at Poplardeck, you'll handle day-to-day IT requests for about 250 employees across two offices. We are headquartered in Berlin and have been hiring remotely since 2020. You will be employed through our employer-of-record partner in the UK, with a local contract and salary paid in pounds. Working hours overlap with Central European Time.

Essential duties and responsibilities

• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Write and update knowledge base articles for common problems
• Escalate network, server and application problems to the right team with clear notes
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint

Minimum qualifications

• 6+ years of help desk or desktop support experience
• Experience with Active Directory user and group management
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Working knowledge of Windows 10/11 and basic macOS support
• CompTIA A+ certification or equivalent hands-on experience
• Customer service skills and patience with non-technical users

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

What we offer

• Paid parental leave
• Company laptop
• Wellness allowance
• Flexible hours
• Annual learning budget
• Annual team retreat
• Co-working space stipend

We are a Disability Confident employer.

Unfortunately we cannot offer visa sponsorship for this role.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Poplardeck.