Senior IT Support Analyst

About the job

Mehran Electric Cooperative is an electric cooperative delivering power to rural homes, farms and businesses. The Senior IT Support Analyst is the first point of contact for staff with computer, phone, printer and account problems. Remote within Pakistan. The team meets in Karachi once a quarter, travel covered. We use Slack, Notion and Google Meet. Cameras on for team calls.

Escalate network, server and application problems to the right team with clear notes.
Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
Keep ticket notes and time entries up to date.

What you'll need

7+ years of help desk or desktop support experience.
High school diploma or GED required. Associate degree in IT preferred.
Working knowledge of Windows 10/11 and basic macOS support.
Valid driver's licence and reliable transportation for travel between sites.

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month.

We offer medical insurance, provident fund, paid leave and two bonuses a year.

We may close the role early, so do not wait too long to apply.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mehran Electric Cooperative.