Senior IT Support Analyst

Stations in Western Cape include network affiliates and independent stations. We employ 320 journalists, producers, engineers and sales staff. Copy editors read everything twice before it publishes.

Role overview

This role opened up after a team member moved internally. We want someone who stays calm with frustrated users and keeps good notes in the ticket. Remote position. Most of the team is in Cape Town, but nobody is required to come in. A stable internet connection and a backup power option are required.

Key responsibilities

• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Install and update approved software and remove anything unlicensed
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Escalate network, server and application problems to the right team with clear notes
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Keep ticket notes and time entries up to date
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers

Qualifications

• 6+ years of help desk or desktop support experience
• High school diploma or GED required. Associate degree in IT preferred
• Familiarity with Microsoft 365 admin tasks
• Valid driver's licence and reliable transportation for travel between sites
• CompTIA A+ certification or equivalent hands-on experience

Why work with us

• Medical aid contribution
• Provident fund
• Overtime paid
• Group life cover
• Data allowance
• 13th cheque

Only shortlisted candidates will be contacted.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Karoo Times.