Senior IT Support Analyst

About HJE Computer Services

Based in Amsterdam, HJE Computer Services also runs a small colocation rack for clients who want local backups. Certification exams are paid for, and passing one comes with a raise.

About the role

We are creating this position because the workload has grown. We want someone who stays calm with frustrated users and keeps good notes in the ticket. The company is based in Amsterdam, the Netherlands. The team is spread across multiple countries. You will be employed through our employer-of-record partner in India, with a local contract and salary paid in Indian rupees. Core hours are 10:00 to 15:00 CET. We send you a laptop and the accessories you need on day one.

Day to day

• Keep ticket notes and time entries up to date.
• Track hardware inventory and warranty status in the asset system.
• Escalate network, server and application problems to the right team with clear notes.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Connect remote users to VPN and troubleshoot access issues.

Requirements

• Working knowledge of Windows 10/11 and basic macOS support.
• High school diploma or GED required. Associate degree in IT preferred.
• Experience with Active Directory user and group management.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• CompTIA A+ certification or equivalent hands-on experience.
• Customer service skills and patience with non-technical users.

Nice to have

• Network+ or Microsoft MD-102 certification.
• Experience supporting healthcare, legal or manufacturing environments.
• Intune, Jamf or SCCM/MECM.

Why work with us

• 24 days paid time off.
• Paid parental leave.
• Paid sick days.
• Health insurance through our employer-of-record partner.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at HJE Computer Services V.O.F..