Senior IT Support Analyst

We employ 4,200 people across underwriting, claims, actuarial, IT and customer service. Licensing (property and casualty, life and health) is paid for, with study time during work hours.

The position

We're looking for a Senior IT Support Analyst to join our team. This is a remote role. We want someone who stays calm with frustrated users and keeps good notes in the ticket. Our headquarters is in Arvada, and about a third of the team works remotely from other countries. This is a long-term contractor role, paid monthly in USD. You will need at least 4 hours of overlap with US Central time. Please make sure you have dependable internet and backup power.

What you'll do

• Install and update approved software and remove anything unlicensed.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Escalate network, server and application problems to the right team with clear notes.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Connect remote users to VPN and troubleshoot access issues.

Minimum qualifications

• 7+ years of help desk or desktop support experience.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Experience with Active Directory user and group management.
• High school diploma or GED required. Associate degree in IT preferred.
• CompTIA A+ certification or equivalent hands-on experience.

Benefits

• Company laptop.
• Monthly internet allowance.
• Paid time off.
• Long-term engagement.

Due to the number of applications, only shortlisted candidates will be contacted.

Applications are reviewed weekly.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at DR Mutual Corp..