Senior IT Support Analyst

About Dalby IT:

No call centre and no offshore help desk. When clients call, one of us picks up.

What this job is:

The Senior IT Support Analyst is the first point of contact for staff with computer, phone, printer and account problems. You can work from home anywhere in Poland. We have no office requirement. We send you a laptop and the accessories you need on day one.

In your first few months you will:

• Keep ticket notes and time entries up to date.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Install and update approved software and remove anything unlicensed.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.

What you bring:

• 7+ years of help desk or desktop support experience.
• Experience with Active Directory user and group management.
• Familiarity with Microsoft 365 admin tasks.
• Customer service skills and patience with non-technical users.
• High school diploma or GED required. Associate degree in IT preferred.
• Working knowledge of Windows 10/11 and basic macOS support.

What we offer:

• Multisport card.
• Private medical care.
• Stock options.
• Annual bonus.
• Life insurance.
• Overtime paid.

Applications are reviewed weekly.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Dalby IT.