Senior IT Support Analyst

Government agencies and defence contractors make up a large share of revenue, and many roles require a clearance.

As Senior IT Support Analyst at Clevis Security, you'll handle day-to-day IT requests for about 250 employees across two offices. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. This role is fully remote within India. A stable internet connection and a backup power option are required.

Your responsibilities

• Write and update knowledge base articles for common problems
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Escalate network, server and application problems to the right team with clear notes
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice

Minimum qualifications

• 5+ years of help desk or desktop support experience
• CompTIA A+ certification or equivalent hands-on experience
• Working knowledge of Windows 10/11 and basic macOS support
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Experience with Active Directory user and group management
• Valid driver's licence and reliable transportation for travel between sites

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

Why work with us

Pay: ₹7-9.5 LPA

• Overtime pay

If you are shortlisted, we will reach out to set up a first call.

Duration: 12 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Clevis Security Pvt Ltd.