Senior IT Support Analyst

We want someone who stays calm with frustrated users and keeps good notes in the ticket. The Senior IT Support Analyst is the first point of contact for staff with computer, phone, printer and account problems. You will be employed through our employer-of-record partner in Bangladesh, with a local contract and salary paid in taka. You will need at least 4 hours of overlap with US Central time. Day-to-day communication is in Slack and Google Meet.

Essential duties and responsibilities:

• Install and update approved software and remove anything unlicensed.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Write and update knowledge base articles for common problems.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Track hardware inventory and warranty status in the asset system.
• Connect remote users to VPN and troubleshoot access issues.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.

About you:

• CompTIA A+ certification or equivalent hands-on experience.
• Familiarity with Microsoft 365 admin tasks.
• Customer service skills and patience with non-technical users.

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

Perks and benefits:

• Company laptop.
• 20 days paid time off.
• Annual team retreat.
• Performance bonus.
• Annual salary review.
• Paid sick days.
• Health insurance through our employer-of-record partner.

Who we are:

Our technicians handle onsite and remote support for medical offices, accounting firms and manufacturers on fixed monthly contracts. Typical projects include office moves, server migrations to Azure, and replacing aging switches and access points.

Only shortlisted candidates will be contacted.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Broomfield IT LLC.