Senior IT Support Analyst

Since 1991, the firm has done strategy and operations work for utilities and public agencies. Training starts with a two-week bootcamp, then continues on the job.

As Senior IT Support Analyst at Ahmed & Al Owais, you'll handle day-to-day IT requests for about 250 employees across two offices. This position is on site in Sharjah.

In this role you will:

• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Keep ticket notes and time entries up to date
• Write and update knowledge base articles for common problems
• Track hardware inventory and warranty status in the asset system

Qualifications:

• 5+ years of help desk or desktop support experience
• High school diploma or GED required. Associate degree in IT preferred
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Customer service skills and patience with non-technical users
• Experience with Active Directory user and group management

Schedule: Weekdays, 7:00 AM to 3:30 PM

Perks and benefits:

Salary: AED 13,000 - AED 16,000/month

• Medical insurance
• 30 days annual leave
• Accommodation provided

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ahmed & Al Owais LLC.