Senior Desktop Support Technician

Peak season hiring adds several thousand seasonal workers each fall. Our fulfillment centres ship millions of e-commerce orders each month. Climate-controlled building, which matters in August.

Job summary

As Senior Desktop Support Technician at Weaverpost, you'll handle day-to-day IT requests for about 250 employees across two offices. Remote, open to candidates across Portugal.

What you'll be doing

• Track hardware inventory and warranty status in the asset system
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Write and update knowledge base articles for common problems
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint

What you need

• 5+ years of help desk or desktop support experience
• Familiarity with Microsoft 365 admin tasks
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• CompTIA A+ certification or equivalent hands-on experience
• High school diploma or GED required. Associate degree in IT preferred

Nice to have

• Basic PowerShell scripting
• Meraki or Ubiquiti networking gear
• Intune, Jamf or SCCM/MECM

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

Pay: €1,200 - €1,600/month

What you get

• Flexible remuneration plan

Candidates must be eligible to work in Portugal.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Weaverpost Lda..