Senior Desktop Support Technician

We install and support network cabling, Wi-Fi, servers and VoIP phone systems for businesses across North Carolina. Typical projects include office moves, server migrations to Azure, and replacing aging switches and access points.

Overview:

As Senior Desktop Support Technician at Washington IT, you'll handle day-to-day IT requests for about 250 employees across two offices. You can work from home anywhere in the US. We have no office requirement.

Job duties:

• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Keep ticket notes and time entries up to date
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Track hardware inventory and warranty status in the asset system
• Lift and move equipment up to 50 lbs and work under desks when needed
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone

Required qualifications:

• 5+ years of help desk or desktop support experience
• Working knowledge of Windows 10/11 and basic macOS support
• Customer service skills and patience with non-technical users
• Familiarity with Microsoft 365 admin tasks
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• High school diploma or GED required. Associate degree in IT preferred

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

Compensation: $31.50 - $39.00 per hour

What we offer:

• Health insurance
• 401(k) with company match
• 11 paid holidays
• Overtime available
• $1,000 home office setup budget
• Paid time off
• Paid training

Washington IT is an Equal Opportunity Employer, including disability and protected veteran status.

We are unable to sponsor visas for this position.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Washington IT LLC.