Senior Desktop Support Technician

Regional offices in Lawton and five other cities support agents and policyholders. Sweetgum Mutual is a property and casualty insurer writing policies in 30 states through independent agents. Founded in 1953, we now have 5,000 employees.

The role:

Looking for a Senior Desktop Support Technician who wants to stay somewhere for a while. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. The work is on site and cannot be done remotely.

Duties:

• Escalate network, server and application problems to the right team with clear notes.
• Keep ticket notes and time entries up to date.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Install and update approved software and remove anything unlicensed.
• Track hardware inventory and warranty status in the asset system.

Minimum qualifications:

• 5+ years of help desk or desktop support experience.
• Customer service skills and patience with non-technical users.
• Experience with Active Directory user and group management.
• Working knowledge of Windows 10/11 and basic macOS support.
• CompTIA A+ certification or equivalent hands-on experience.
• Valid driver's license and reliable transportation for travel between sites.

Preferred:

• Network+ or Microsoft MD-102 certification.
• ITIL 4 Foundation.

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

Expected salary range: $38.50 - $47.00 per hour, plus bonus eligibility.

Perks and benefits:

• Weekly pay.
• Referral program.

Sweetgum Mutual provides equal employment opportunities to all employees and applicants.

Applicants must be authorized to work in the U.S.

We are unable to sponsor visas for this position.

Duration: 9 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sweetgum Mutual.