Senior Desktop Support Technician

Headquartered in Mexico City, the company has 210 employees and contact centres in four locations. Sur Telephone Cooperative is a regional carrier serving more than 600,000 broadband and voice customers across Mexico City.

Job summary

As Senior Desktop Support Technician at Sur Telephone Cooperative, you'll handle day-to-day IT requests for about 250 employees across two offices. Remote position. Most of the team is in Mexico City, but nobody is required to come in.

Duties

• Track hardware inventory and warranty status in the asset system.
• Install and update approved software and remove anything unlicensed.
• Connect remote users to VPN and troubleshoot access issues.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.

Requirements

• Customer service skills and patience with non-technical users.
• Working knowledge of Windows 10/11 and basic macOS support.
• Valid driver's licence and reliable transportation for travel between sites.
• Familiarity with Microsoft 365 admin tasks.
• CompTIA A+ certification or equivalent hands-on experience.

Nice to have

• Intune, Jamf or SCCM/MECM.
• Network+ or Microsoft MD-102 certification.
• Meraki or Ubiquiti networking gear.

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

Why work with us

Compensation: MXN 27,000 - MXN 36,000/month

• Private health insurance.
• Savings fund.
• Stock options.
• 13th-month bonus.
• Home office equipment.
• Meal vouchers.

If you are shortlisted, we will reach out to set up a first call.

We may close this posting early once we have enough applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sur Telephone Cooperative S.A. de C.V..