Senior Desktop Support Technician

Food services serve about 30,000 meals a day. Our transportation department runs more than 400 bus routes a day.

The role

This is a new role. The team has doubled in size over the past year. Our Desktop Support team closes around 600 tickets a month and needs one more person on the desk. This is an in-person role at our Aurora location.

Day to day

• Track hardware inventory and warranty status in the asset system
• Keep ticket notes and time entries up to date
• Install and update approved software and remove anything unlicensed
• Lift and move equipment up to 50 lbs and work under desks when needed
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint

Minimum qualifications

• 5+ years of help desk or desktop support experience
• Customer service skills and patience with non-technical users
• Valid driver's license and reliable transportation for travel between sites
• Working knowledge of Windows 10/11 and basic macOS support

Preferred qualifications

• Meraki or Ubiquiti networking gear
• Network+ or Microsoft MD-102 certification

Pay range: $32.50 - $39.00 per hour. Final offer will depend on experience.

Perks and benefits

• Flexible spending account

EOE. We participate in E-Verify.

Applicants must be authorized to work in the U.S.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Seacoast Unified School District, LLC.