Senior Desktop Support Technician (Remote)

We install and support network cabling, Wi-Fi, servers and VoIP phone systems for businesses across North Carolina. Typical projects include office moves, server migrations to Azure, and replacing aging switches and access points. We are adding a Senior Desktop Support Technician (Remote) to our Service Desk team.

We want someone who stays calm with frustrated users and keeps good notes in the ticket. Remote, open to candidates across the US.

What you'll be doing:

• Escalate network, server and application problems to the right team with clear notes
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Keep ticket notes and time entries up to date
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint

You'll need:

• 5+ years of help desk or desktop support experience
• Familiarity with Microsoft 365 admin tasks
• Working knowledge of Windows 10/11 and basic macOS support
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Valid driver's license and reliable transportation for travel between sites

Job Type: Full-time

Pay: $36.00-$41.50 an hour

Expected hours: 38 - 45 per week

Benefits:

• Dental insurance
• 401(k) matching
• Paid time off

Schedule:

• No weekends
• 8 hour shift

Experience:

• IT Support Specialist: 4 years (Preferred)

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Washington IT LLC.