Senior Desktop Support Technician - Remote

From two offices in Salt Lake City, the firm serves clients in several states, mostly remotely. We prepare audits, reviews and compilations for nonprofits, construction companies and HOAs. We started in 2004 and have grown to about 60 people. Salt Lake City & Company has an opening for a Senior Desktop Support Technician - Remote.

Our operations team closes around 600 tickets a month and needs one more person on the desk. This role is fully remote within the US. Clear written English is a must, as the team works across time zones.

In this role you will:

• Lift and move equipment up to 50 lbs and work under desks when needed
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Connect remote users to VPN and troubleshoot access issues
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Escalate network, server and application problems to the right team with clear notes

Who you are:

• 6+ years of help desk or desktop support experience
• High school diploma or GED required. Associate degree in IT preferred
• Valid driver's license and reliable transportation for travel between sites
• CompTIA A+ certification or equivalent hands-on experience
• Experience with Active Directory user and group management

Job Type: Contract

Pay: $37.00-$43.50 per hour

Expected hours: 16 - 24 per week

Benefits:

• Overtime pay

Schedule:

• Monday to Friday

Work Location: Remote

Duration: 6 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Salt Lake City & Company.