Senior Desktop Support Technician

We operate two 24/7 network operations centers and a security operations center, staffed in three shifts.

The position:

New York City Business Technology is looking for a Senior Desktop Support Technician to join a small, steady team. Our operations team closes around 600 tickets a month and needs one more person on the desk. This position supports our Grand Prairie office in person, with occasional travel to smaller sites.

Day to day:

• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Escalate network, server and application problems to the right team with clear notes.
• Install and update approved software and remove anything unlicensed.
• Fix printers, docking stations, monitors and conference room AV equipment.
• Write and update knowledge base articles for common problems.
• Lift and move equipment up to 50 lbs and work under desks when needed.

What you need:

• 5+ years of help desk or desktop support experience.
• Valid driver's license and reliable transportation for travel between sites.
• CompTIA A+ certification or equivalent hands-on experience.
• Customer service skills and patience with non-technical users.
• Ability to lift up to 50 lbs.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Working knowledge of Windows 10/11 and basic macOS support.

Preferred qualifications:

• Intune, Jamf or SCCM/MECM.
• Network+ or Microsoft MD-102 certification.

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

Compensation: $71,000 to $91,000/year

What we offer:

• Hybrid work.
• Referral program.

New York City Business Technology is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

This position requires a background check.

Duration: 9 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at New York City Business Technology.