Senior Desktop Support Technician

Food services serve about 30,000 meals a day. Contract day is 7:30 to 3:30, with one planning period daily.

Job summary:

Harborside Unified School District is hiring a Senior Desktop Support Technician for our Wichita location. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. We want someone who stays calm with frustrated users and keeps good notes in the ticket. This position is on site in Wichita.

Job duties:

• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Install and update approved software and remove anything unlicensed
• Write and update knowledge base articles for common problems
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone

Minimum qualifications:

• 5-7 years of help desk or desktop support experience
• Experience with Active Directory user and group management
• Familiarity with Microsoft 365 admin tasks
• CompTIA A+ certification or equivalent hands-on experience
• Ability to lift up to 50 lbs

Nice to have:

• Intune, Jamf or SCCM/MECM
• Experience supporting healthcare, legal or manufacturing environments
• Network+ or Microsoft MD-102 certification
• Basic PowerShell scripting

Pay and benefits:

• Paid training

Harborside Unified School District is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Duration: 9 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Harborside Unified School District.