Senior Desktop Support Technician

Our technicians handle onsite and remote support for medical offices, accounting firms and manufacturers on fixed monthly contracts. Typical projects include office moves, server migrations to Azure, and replacing aging switches and access points. We're looking for a Senior Desktop Support Technician to join our team. This is a remote role.

Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. You can work from home anywhere in the US. We have no office requirement. We talk mostly in Slack and hop on quick calls when something needs discussing.

What you'll do:

• Keep ticket notes and time entries up to date
• Install and update approved software and remove anything unlicensed
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Connect remote users to VPN and troubleshoot access issues
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Lift and move equipment up to 50 lbs and work under desks when needed

Requirements:

• 7+ years of help desk or desktop support experience
• High school diploma or GED required. Associate degree in IT preferred
• Experience with Active Directory user and group management
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Working knowledge of Windows 10/11 and basic macOS support

Job Type: Full-time

Pay: $36.50-$41.00 an hour

Expected hours: No less than 32 per week

Benefits:

• Dental insurance
• 401(k) matching
• Paid time off
• Paid sick time
• Paid training

Schedule:

• No weekends

Experience:

• IT Support Specialist: 3 years (Required)

Work Location: Remote

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Great Lakes Computer Services, LLC.