Senior Desktop Support Technician

About Fortress Computer Services

Our bench is in the back of a strip-mall storefront, where we image laptops and swap failed drives. Certification exams are paid for, and passing one comes with a raise.

The role

We have an immediate opening for a Senior Desktop Support Technician in Sliema. Our operations team closes around 600 tickets a month and needs one more person on the desk. The work is on site and cannot be done remotely.

What you'll do

• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Fix printers, docking stations, monitors and conference room AV equipment
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Keep ticket notes and time entries up to date
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice

You might be a good fit if you

• 6+ years of help desk or desktop support experience
• Customer service skills and patience with non-technical users
• CompTIA A+ certification or equivalent hands-on experience
• High school diploma or GED required. Associate degree in IT preferred
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting

Why work with us

• Training budget
• Stock options
• Overtime paid
• Private health insurance
• Flexible remuneration plan

Relocation support is available for the right candidate.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Fortress Computer Services Ltd.