Senior Desktop Support Technician

Over 720 employees work across sales, engineering, consulting and the SOC. Annual revenue from managed services has grown every year since 1992. Background checks are required, and some client work requires a government clearance.

Job summary

As Senior Desktop Support Technician at Everard Secure, you'll handle day-to-day IT requests for about 250 employees across two offices. Remote, open to candidates across the US. Please make sure you have a quiet place to work and a solid internet connection.

Duties

• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Track hardware inventory and warranty status in the asset system.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Escalate network, server and application problems to the right team with clear notes.
• Install and update approved software and remove anything unlicensed.

Required qualifications

• 7+ years of help desk or desktop support experience.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• High school diploma or GED required. Associate degree in IT preferred.
• Working knowledge of Windows 10/11 and basic macOS support.

Rate: $37.00 - $44.50/hr

What we offer

• Health, dental and vision coverage starting on day one.
• 401(k) with 4% match.
• Paid sick leave.
• Tuition reimbursement.
• Referral program.
• Employee assistance program.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Please include a short note on why this role interests you.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Everard Secure LLC.