Senior Desktop Support Technician

Product, engineering and support teams work out of offices in Seattle, Washington and two nearshore delivery centers. Our engineering group is split into roughly 60 product teams, each owning its services end to end, with on-call shared across time zones.

The role:

The Senior Desktop Support Technician is the first point of contact for staff with computer, phone, printer and account problems. This role is fully remote within the US.

Duties:

• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Keep ticket notes and time entries up to date
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Track hardware inventory and warranty status in the asset system
• Lift and move equipment up to 50 lbs and work under desks when needed

What you need:

• 6+ years of help desk or desktop support experience
• CompTIA A+ certification or equivalent hands-on experience
• Experience with Active Directory user and group management
• High school diploma or GED required. Associate degree in IT preferred
• Working knowledge of Windows 10/11 and basic macOS support

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

Compensation: $36.50 - $45.50 per hour DOE.

Pay and benefits:

• Medical, dental and vision insurance
• 401(k) with a 100% match up to 5%
• Paid holidays
• Vision insurance
• Life insurance
• 12 weeks of paid parental leave
• Paid sick leave

This position requires a background check.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Brown Cloud.