Senior Desktop Support Technician

Help desk calls are answered from 7 a.m. to 7 p.m., with an on-call tech covering nights and weekends. Lunch is usually whatever is closest to the client site.

As Senior Desktop Support Technician at AR Technology Group, you'll handle day-to-day IT requests for about 250 employees across two offices. The work is on site and cannot be done remotely.

Essential duties and responsibilities

• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Lift and move equipment up to 50 lbs and work under desks when needed.
• Keep ticket notes and time entries up to date.
• Write and update knowledge base articles for common problems.
• Fix printers, docking stations, monitors and conference room AV equipment.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.

Required qualifications

• 7+ years of help desk or desktop support experience.
• Ability to lift up to 50 lbs.
• Working knowledge of Windows 10/11 and basic macOS support.
• High school diploma or GED required. Associate degree in IT preferred.
• Experience with Active Directory user and group management.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.

Job Type: Full-time

Pay: $33.50 - $39.50 an hour

Expected hours: No less than 32 per week

Benefits:

• Dental insurance
• 401(k) matching
• Paid time off
• Disability insurance
• Weekly pay
• Paid training
• Uniforms

Schedule:

• Day shift

Experience:

• IT Support Specialist: 4 years (Preferred)

Ability to Commute:

• Round Rock, TX (Preferred)

Work Location: In person

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at AR Technology Group.