Senior Customer Service Representative

Healthcare construction, including occupied hospital renovations with infection control, is a specialty. Self-performed work includes concrete, framing, drywall and finish carpentry.

Looking for a Senior Customer Service Representative who wants to stay somewhere for a while. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. The work is on site and cannot be done remotely.

Your responsibilities:

• Meet targets for handle time, quality score and customer satisfaction
• Follow scripts and required disclosures on recorded lines
• Notice repeat problems and report them to your team lead
• Call customers back on open issues within the promised timeframe
• Update customer records accurately
• Answer inbound calls, live chats and emails from a queue

About you:

• Able to sit at a workstation and wear a headset for a full shift
• Reliable attendance. Schedule adherence is tracked
• High school diploma or GED

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Perks and benefits:

• Health insurance
• 401(k) with 4% match
• Paid time off
• Referral program
• Vision insurance

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

No recruitment agencies, please.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Young & Sons Design-Build Inc..