Senior Customer Service Representative

Position summary

Wrenreach is looking for a Senior Customer Service Representative to join a small, steady team. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote, open to candidates across the US. A quiet workspace and good internet are required.

Main duties

• Explain bills and payment options and take payments over the phone.
• Follow scripts and required disclosures on recorded lines.
• Update customer records accurately.
• Answer inbound calls, live chats and emails from a queue.
• Meet targets for handle time, quality score and customer satisfaction.
• Look up orders, accounts and shipping status in the CRM and order system.

Minimum qualifications

• 6+ years of customer service, retail, hospitality or call center experience.
• Reliable attendance. Schedule adherence is tracked.
• Must pass a background check.
• Able to sit at a workstation and wear a headset for a full shift.

Benefits

The base pay range for this position is $26.00 - $29.50 an hour. Actual pay depends on experience, skills and location.

• Health savings account (HSA) with employer contribution.
• 401(k) with a 100% match up to 5%.
• 11 paid holidays.

Company overview

Our warehouses and distribution centers total over 20 million square feet.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please include a short note on why this role interests you.

We are unable to sponsor visas for this position.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wrenreach.