Senior Customer Service Representative

Our facilities run lean manufacturing, with daily tier meetings and visual boards. Customers include energy companies, utilities and heavy equipment makers.

Position summary:

Woodland Precision is hiring a Senior Customer Service Representative to work remotely from the US. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote position. Most of the team is in Colorado Springs, but nobody is required to come in. You need a reliable internet connection and somewhere quiet to work.

Day to day:

• Look up orders, accounts and shipping status in the CRM and order system.
• Answer inbound calls, live chats and emails from a queue.
• Process returns, exchanges, refunds and address changes.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Meet targets for handle time, quality score and customer satisfaction.
• Update customer records accurately.

Qualifications:

• 5-7 years of customer service, retail, hospitality or call center experience.
• Typing speed of at least 35 WPM.
• Clear speaking voice and good listening skills.
• Comfortable using multiple screens and systems at the same time.
• Must pass a background check.

Preferred qualifications:

• Knowledge of e-commerce order systems such as Shopify.
• Bilingual English and Spanish (pay differential)
• Zendesk, Five9 or Genesys experience.

Schedule: Four 10-hour shifts, rotating weekend day

The base pay range for this position is $22.50 - $27.00 an hour. Actual pay depends on experience, skills and location.

Compensation and benefits:

• Medical, dental and vision insurance.
• 401(k) with company match.
• Paid sick leave.
• Weekly pay.

This position requires a background check.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Woodland Precision, Inc..