Senior Customer Service Representative

Everyone on staff steams, tags and merchandises. We pick every item ourselves at trade shows. Dress code is our own clothing.

The Senior Customer Service Representative answers customer calls, chats and emails about orders, billing and account changes. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. The work is on site and cannot be done remotely.

Main duties

• Notice repeat problems and report them to your team lead
• Complete required training and quality coaching sessions
• Call customers back on open issues within the promised timeframe
• Follow scripts and required disclosures on recorded lines
• Meet targets for handle time, quality score and customer satisfaction
• Update customer records accurately

Required qualifications

• 5+ years of customer service, retail, hospitality or call center experience
• Able to sit at a workstation and wear a headset for a full shift
• Reliable attendance. Schedule adherence is tracked
• Must pass a background check

Job Type: Full-time

Pay: $20.50 - $25.50/hr

Expected hours: 40 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off
• Referral program
• Free parking
• Uniforms

Schedule:

• No weekends
• 8 hour shift
• Monday to Friday

Experience:

• Customer Service Representative: 5 years (Preferred)

Work Location: In person

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Willow Creek Style.