Senior Customer Service Representative

About the job

Most of our customers have accounts going back decades. Looking for a Senior Customer Service Representative who wants to stay somewhere for a while. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. The work is on site and cannot be done remotely.

The job includes: transfer calls to the right department with a warm handoff; complete required training and quality coaching sessions; call customers back on open issues within the promised timeframe.

Qualifications

6+ years of customer service, retail, hospitality or call center experience
Typing speed of at least 35 WPM
Able to sit at a workstation and wear a headset for a full shift
Comfortable using multiple screens and systems at the same time

Schedule: Monday to Friday, 11:00 AM to 7:30 PM.

$23.00-$28.00 an hour

We offer overtime available, employee discount, paid holidays, medical, dental and vision insurance, short- and long-term disability and paid sick leave.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Willamette Supply Co..