Senior Customer Service Representative

Our main product is a payroll and timekeeping app for hourly workforces, sold by subscription and supported from Detroit. The product is a mobile app plus a React web dashboard, with a Python and PostgreSQL backend on AWS.

This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. The Senior Customer Service Representative answers customer calls, chats and emails about orders, billing and account changes. Remote position. Most of the team is in Detroit, but nobody is required to come in.

Job duties:

• Complete required training and quality coaching sessions
• Update customer records accurately
• Follow scripts and required disclosures on recorded lines
• Document every interaction in Zendesk or Salesforce Service Cloud
• Call customers back on open issues within the promised timeframe
• Look up orders, accounts and shipping status in the CRM and order system
• Answer inbound calls, live chats and emails from a queue

Requirements:

• 5+ years of customer service, retail, hospitality or call center experience
• Able to sit at a workstation and wear a headset for a full shift
• Clear speaking voice and good listening skills
• Must pass a background check
• Comfortable using multiple screens and systems at the same time

Job Type: Full-time

Pay: $26.50 - $29.00 per hour

Expected hours: 36 - 40 per week

Benefits:

• Dental insurance
• 401(k) matching
• Paid sick time

Schedule:

• 8 hour shift

Experience:

• Customer Service Representative: 5 years (Preferred)

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Whistleview Software.