Senior Customer Service Representative

We serve more than two million consumer, small business and commercial clients. Since 1986, the bank has grown through more than a dozen acquisitions. Founded in 1986, we now have 9,500 employees. Cash audits are unannounced, and balancing to the penny is expected.

Overview

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. The Senior Customer Service Representative answers customer calls, chats and emails about orders, billing and account changes. You can work from home anywhere in the US. We have no office requirement.

Essential duties and responsibilities

• Update customer records accurately
• Complete required training and quality coaching sessions
• Process returns, exchanges, refunds and address changes
• Meet targets for handle time, quality score and customer satisfaction
• Notice repeat problems and report them to your team lead

Required qualifications

• 6+ years of customer service, retail, hospitality or call center experience
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Typing speed of at least 35 WPM
• High school diploma or GED

Preferred qualifications

• Knowledge of e-commerce order systems such as Shopify
• Zendesk, Five9 or Genesys experience
• Chat support experience

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Rate: $25.50 - $29.00 per hour

What we offer

• Health savings account (HSA) with employer contribution
• 401(k) with company match
• Paid parental leave
• Uniforms provided
• Vision insurance
• Paid training

Whistlebridge Financial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Agencies: please do not contact us about this role.

We are unable to sponsor visas for this position.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Whistlebridge Financial LLC.