Senior Customer Service Representative

Enterprise, wholesale and government customers buy Ethernet, wavelength and dark fiber services.

The role

Wentworth Telephone is hiring for its operations team in Huntsville. Full-time and part-time shifts available. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. On site, Huntsville.

Job duties

Process returns, exchanges, refunds and address changes. Answer inbound calls, live chats and emails from a queue. Look up orders, accounts and shipping status in the CRM and order system. Transfer calls to the right department with a warm handoff. Meet targets for handle time, quality score and customer satisfaction. Call customers back on open issues within the promised timeframe.

Required qualifications

Must pass a background check. Typing speed of at least 35 WPM. Reliable attendance. Schedule adherence is tracked. Comfortable using multiple screens and systems at the same time. Clear speaking voice and good listening skills. Basic computer skills (Windows, Outlook, web browsers).

Schedule: Four 10-hour shifts, rotating weekend day

Pay: $22.50 to $27.50 an hour

Benefits

Health insurance. 401(k) with a 100% match up to 5%. 11 paid holidays. Short- and long-term disability. Paid training. Paid parental leave.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We read every application and reply within about a week.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wentworth Telephone.