Senior Customer Service Representative

About the company

Across New York, the company runs 14 branch offices and a central depot for hardware staging and imaging. Waypost Networks is a managed services provider with 210 employees, supporting more than 1,500 client organizations across the US.

Job summary

Waypost Networks is hiring for its Member Services team in Omaha. Full-time and part-time shifts available. You can work from home anywhere in the US. We have no office requirement. Clear written English is a must, as the team works across time zones.

Job duties

• Complete required training and quality coaching sessions.
• Call customers back on open issues within the promised timeframe.
• Answer inbound calls, live chats and emails from a queue.
• Notice repeat problems and report them to your team lead.
• Process returns, exchanges, refunds and address changes.
• Explain bills and payment options and take payments over the phone.

Qualifications

• 7+ years of customer service, retail, hospitality or call center experience.
• Must pass a background check.
• Able to sit at a workstation and wear a headset for a full shift.

Nice to have

• Experience handling escalations.
• Prior billing or insurance call center work.

Benefits

• Health, dental and vision coverage starting on day one.
• 401(k) with a 100% match up to 5%.
• 11 paid holidays.
• Employee assistance program.
• Dental insurance.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

A resume is enough to apply. Cover letters are optional.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Waypost Networks.