Senior Customer Service Representative

Customers use our platform to manage equipment rentals: reservations, check-out, damage photos, invoicing and QuickBooks sync. Most of what we build is back-office software for property managers, including lease tracking, work orders and tenant payments. Founded in 2001, we now have 160 employees. We're looking for a Senior Customer Service Representative to join our team. This is a remote role.

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote within the US. The team meets in Warren once a quarter, travel covered.

Day to day

• Complete required training and quality coaching sessions
• Notice repeat problems and report them to your team lead
• Process returns, exchanges, refunds and address changes
• Explain bills and payment options and take payments over the phone
• Answer inbound calls, live chats and emails from a queue

Qualifications

• 5+ years of customer service, retail, hospitality or call center experience
• Must pass a background check
• Reliable attendance. Schedule adherence is tracked

Job Type: Full-time

Pay: $22.50 - $27.00/hr

Expected hours: 36 - 40 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off
• Disability insurance
• Referral program
• Uniforms

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer Service Representative: 3 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Warren Systems, Inc..