Senior Customer Service Representative

A bit about us

Personal lines make up about 70 percent of premium. Second-generation ownership: the founder's daughter runs the agency now.

The position

Versicherungsbüro Neumann is looking for a Senior Customer Service Representative to join a small, steady team. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. You can work from home anywhere in Germany. We have no office requirement. Clear written English is a must, as the team works across time zones.

Key responsibilities

• Transfer calls to the right department with a warm handoff.
• Notice repeat problems and report them to your team lead.
• Explain bills and payment options and take payments over the phone.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Escalate complaints that need a supervisor or another department.
• Look up orders, accounts and shipping status in the CRM and order system.
• Process returns, exchanges, refunds and address changes.

About you

• 5+ years of customer service, retail, hospitality or call centre experience.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Clear speaking voice and good listening skills.
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED.

Also helpful

• Chat support experience.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

What we offer

Salary: €26,000 - €31,000 annually

• Company pension scheme.
• Holiday pay.
• Christmas bonus.
• Flexible working hours.
• Home office equipment.
• Paid overtime or time off in lieu.

Include your expected salary and earliest start date with your application.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Versicherungsbüro Neumann GmbH.