Senior Customer Service Representative

Headquartered in Bhubaneswar, the company runs operations centres in Odisha and two other locations. We process billions of card transactions a year for merchants, banks and software platforms.

The position:

The Senior Customer Service Representative answers customer calls, chats and emails about orders, billing and account changes. Trestlecrest is hiring for its Customer Care team in Dubai. Full-time and part-time shifts available. You will be employed through our employer-of-record partner in the UAE, with a local contract and salary paid in local currency. We use Slack, Notion and Google Meet. Cameras on for team calls.

Your responsibilities:

• Look up orders, accounts and shipping status in the CRM and order system
• Update customer records accurately
• Document every interaction in Zendesk or Salesforce Service Cloud
• Call customers back on open issues within the promised timeframe
• Meet targets for handle time, quality score and customer satisfaction

Minimum qualifications:

• 7+ years of customer service, retail, hospitality or call centre experience
• Reliable attendance. Schedule adherence is tracked
• High school diploma or GED
• Basic computer skills (Windows, Outlook, web browsers)
• Clear speaking voice and good listening skills

Nice to have:

• Experience handling escalations
• Chat support experience
• Prior billing or insurance call centre work

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

AED 11,500-AED 13,500 per month

What you get:

• Co-working space stipend
• 24 days paid time off
• Home office setup budget
• Paid parental leave
• Health insurance through our employer-of-record partner
• Monthly internet allowance

We may close this posting early once we have enough applications.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Trestlecrest.