Senior Customer Service Representative

About us

Headquartered in Bhubaneswar, the company runs operations centres in Odisha and two other locations. We process billions of card transactions a year for merchants, banks and software platforms.

Trestlecrest is hiring for its Returns team in Tel Aviv. Full-time and part-time shifts available. The Senior Customer Service Representative answers customer calls, chats and emails about orders, billing and account changes. Contract role, full-time hours, paid in USD at the end of each month.

In this role you will

• Escalate complaints that need a supervisor or another department
• Process returns, exchanges, refunds and address changes
• Complete required training and quality coaching sessions
• Update customer records accurately
• Look up orders, accounts and shipping status in the CRM and order system
• Transfer calls to the right department with a warm handoff
• Call customers back on open issues within the promised timeframe

About you

• 5+ years of customer service, retail, hospitality or call centre experience
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• High school diploma or GED
• Typing speed of at least 35 WPM
• Clear speaking voice and good listening skills

Schedule: Part-time, 20 to 25 hours per week including Saturdays

Compensation and benefits

Salary: ₪13,000 - ₪15,500 monthly

• Annual rate review
• Company laptop
• Flexible hours
• Long-term engagement

Duration: 12 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Trestlecrest.