Senior Customer Service Representative

Clients bring us in for process redesign, cost reduction and post-merger integration. Our consultants implement and support ERP systems, mostly SAP, Oracle NetSuite and Microsoft Dynamics. Our team is growing and we are hiring a Senior Customer Service Representative.

This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote, open to candidates across the US. We use Slack, Notion and Google Meet. Cameras on for team calls.

Job duties:

• Call customers back on open issues within the promised timeframe.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Meet targets for handle time, quality score and customer satisfaction.
• Follow scripts and required disclosures on recorded lines.

What we're looking for:

• 7+ years of customer service, retail, hospitality or call center experience.
• Comfortable using multiple screens and systems at the same time.
• Clear speaking voice and good listening skills.
• High school diploma or GED.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Must pass a background check.

Job Type: Full-time

Pay: $45,000 - $59,000 annually

Benefits:

• Dental insurance
• 401(k) matching
• Paid time off
• Overtime pay

Schedule:

• No weekends
• Day shift
• 8 hour shift

Experience:

• Customer Service Representative: 4 years (Preferred)

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Tidewater Consulting.