Senior Customer Service Representative

About us

We make compressors, generators and power equipment sold through distributors worldwide. We started in 1915 and have grown to about 75,000 people.

The role is new and comes from growth in our client base. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote within Italy. We meet in person once or twice a year.

What you'll be doing

• Call customers back on open issues within the promised timeframe
• Transfer calls to the right department with a warm handoff
• Meet targets for handle time, quality score and customer satisfaction
• Answer inbound calls, live chats and emails from a queue
• Look up orders, accounts and shipping status in the CRM and order system
• Update customer records accurately

Minimum qualifications

• 7+ years of customer service, retail, hospitality or call centre experience
• Typing speed of at least 35 WPM
• Clear speaking voice and good listening skills
• Basic computer skills (Windows, Outlook, web browsers)
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Able to sit at a workstation and wear a headset for a full shift

Preferred qualifications

• Knowledge of e-commerce order systems such as Shopify
• Prior billing or insurance call centre work

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Perks and benefits

Salary: €14,500 - €17,000 per year

• Private health insurance
• Life insurance
• Meal vouchers

If you are shortlisted, we will reach out to set up a first call.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Thornbury Industries Inc..