Senior Customer Service Representative

The company

We process billions of card transactions a year for merchants, banks and software platforms. Advisors, operations, compliance and technology teams total roughly 850 people.

Position summary

TE Lending is hiring for its Orders team in Savannah. Full-time and part-time shifts available. You can work from home anywhere in the US. We have no office requirement.

Job duties

• Update customer records accurately.
• Complete required training and quality coaching sessions.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Transfer calls to the right department with a warm handoff.
• Look up orders, accounts and shipping status in the CRM and order system.

Requirements

• 5-7 years of customer service, retail, hospitality or call center experience.
• Typing speed of at least 35 WPM.
• Able to sit at a workstation and wear a headset for a full shift.
• Basic computer skills (Windows, Outlook, web browsers)
• Comfortable using multiple screens and systems at the same time.

Desirable

• Bilingual English and Spanish (pay differential)
• Zendesk, Five9 or Genesys experience.

Pay and benefits

Rate: $24.50-$29.50 per hour

• Medical, dental and vision insurance.
• 401(k) with company match.
• Paid parental leave.

This position requires a background check.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at TE Lending, LLC.