Senior Customer Service Representative

Our claims team handles property and auto claims from first notice of loss through settlement. Customers get quotes from several carriers at once, and we handle renewals and policy changes. Hail season means long days for field adjusters.

The Senior Customer Service Representative answers customer calls, chats and emails about orders, billing and account changes. Remote, open to candidates across the US.

Responsibilities:

• Complete required training and quality coaching sessions.
• Answer inbound calls, live chats and emails from a queue.
• Follow scripts and required disclosures on recorded lines.
• Transfer calls to the right department with a warm handoff.

Qualifications:

• 5-7 years of customer service, retail, hospitality or call center experience.
• Must pass a background check.
• Typing speed of at least 35 WPM.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

What we offer:

The base pay range for this position is $26.00-$32.00 an hour. Actual pay depends on experience, skills and location.

• Health insurance.
• 401(k) with 4% match.
• 11 paid holidays.
• $1,000 home office setup budget.
• Referral program.
• Vision insurance.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Space Coast Underwriters.