Senior Customer Service Representative

Everyone helps load trucks in the morning. We have been family run since 1987. Commission for sales reps is paid monthly. The person in this role is relocating, so we are hiring a replacement.

Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This position is on site in Glendale.

In this role you will:

• Notice repeat problems and report them to your team lead
• Document every interaction in Zendesk or Salesforce Service Cloud
• Answer inbound calls, live chats and emails from a queue
• Update customer records accurately
• Explain bills and payment options and take payments over the phone
• Transfer calls to the right department with a warm handoff

You'll need:

• 6+ years of customer service, retail, hospitality or call center experience
• High school diploma or GED
• Clear speaking voice and good listening skills
• Comfortable using multiple screens and systems at the same time
• Able to sit at a workstation and wear a headset for a full shift
• Must pass a background check

Job Type: Full-time

Pay: $20.50 - $23.50 per hour

Expected hours: 38 - 45 per week

Benefits:

• Paid time off
• Free parking
• Disability insurance
• 401(k) matching
• Employee assistance program

Schedule:

• Day shift
• Monday to Friday

Experience:

• Customer Service Representative: 4 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Schmidt & Sons Supply, Inc..