Senior Customer Service Representative

Customers get quotes from several carriers at once, and we handle renewals and policy changes. Our claims team handles property and auto claims from first notice of loss through settlement. We are adding a Senior Customer Service Representative to our Member Services team.

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Fully remote. You can work from anywhere in the US.

Key responsibilities:

• Meet targets for handle time, quality score and customer satisfaction
• Look up orders, accounts and shipping status in the CRM and order system
• Notice repeat problems and report them to your team lead
• Explain bills and payment options and take payments over the phone

You'll need:

• 6+ years of customer service, retail, hospitality or call center experience
• Able to sit at a workstation and wear a headset for a full shift
• Comfortable using multiple screens and systems at the same time
• Reliable attendance. Schedule adherence is tracked
• Typing speed of at least 35 WPM

Job Type: Part-time

Pay: $32,000 - $42,000 annually

Benefits:

• Health insurance
• 401(k) matching
• Paid time off
• Dental insurance

Schedule:

• Monday to Friday
• Day shift

Experience:

• Customer Service Representative: 5 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Rochester Risk Advisors.