Senior Customer Service Representative

Paralegals here draft pleadings, manage the calendar and talk to clients every day. Paralegals rarely work weekends, though trial prep can change that. Looking for a Senior Customer Service Representative who wants to stay somewhere for a while.

Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This role is fully remote within the US. You will need a reliable internet connection and a quiet place to work.

Job duties

• Look up orders, accounts and shipping status in the CRM and order system.
• Meet targets for handle time, quality score and customer satisfaction.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Answer inbound calls, live chats and emails from a queue.
• Complete required training and quality coaching sessions.
• Transfer calls to the right department with a warm handoff.
• Escalate complaints that need a supervisor or another department.

Who you are

• 6+ years of customer service, retail, hospitality or call center experience.
• Able to sit at a workstation and wear a headset for a full shift.
• Must pass a background check.
• Typing speed of at least 35 WPM.

Job Type: Full-time

Pay: $24.50 - $26.50/hr

Expected hours: No less than 32 per week

Benefits:

• Vision insurance
• Life insurance
• 401(k) matching
• Uniforms
• Employee discount

Schedule:

• No weekends

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Roberts Legal, LLC.