Senior Customer Service Representative (Remote)

Role overview

The Senior Customer Service Representative (Remote) answers customer calls, chats and emails about orders, billing and account changes.

Responsibilities

• Document every interaction in Zendesk or Salesforce Service Cloud
• Escalate complaints that need a supervisor or another department
• Update customer records accurately
• Transfer calls to the right department with a warm handoff

You'll need

• 5+ years of customer service, retail, hospitality or call center experience
• Clear speaking voice and good listening skills
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Basic computer skills (Windows, Outlook, web browsers)

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

What we offer

Compensation: $30.00 - $35.50 per hour

• Medical, dental and vision insurance
• 401(k) with 4% match
• Paid holidays

Who we are

Stonesmith Data employs 1,300 people across engineering hubs in New York City and three other locations, building ERP software for mid-market manufacturers. We keep recurring meetings to Tuesdays and Thursdays where we can.

Stonesmith Data is an Equal Opportunity Employer, including disability and protected veteran status.

This position requires a background check.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Stonesmith Data.