Senior Customer Service Representative (Remote)

Headquartered in Tallinn, the company has grown since 1998 by acquiring regional IT providers. Founded in 1998, we now have 1,600 employees.

Job summary

The Senior Customer Service Representative (Remote) answers customer calls, chats and emails about orders, billing and account changes.

What you'll do

• Look up orders, accounts and shipping status in the CRM and order system
• Complete required training and quality coaching sessions
• Follow scripts and required disclosures on recorded lines
• Escalate complaints that need a supervisor or another department
• Process returns, exchanges, refunds and address changes
• Answer inbound calls, live chats and emails from a queue

Required qualifications

• 7+ years of customer service, retail, hospitality or call centre experience
• Comfortable using multiple screens and systems at the same time
• Must pass a background check
• Clear speaking voice and good listening skills

Preferred qualifications

• Knowledge of e-commerce order systems such as Shopify
• Chat support experience

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Pay: €1,400 - €1,850/month

Perks and benefits

• Private medical care
• Extra annual leave days
• Overtime paid
• Cafeteria benefit system
• Multisport card

Please mention your notice period and expected salary.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Stonebridge Technology Group AS.