Senior Customer Service Representative, Remote

Language learning is the core product, with live classes and self-paced lessons. Our team is growing and we are hiring a Senior Customer Service Representative, Remote.

Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This role is fully remote within the US. You will write a lot of updates, so clear written English is important.

KEY RESPONSIBILITIES:

• Process returns, exchanges, refunds and address changes
• Look up orders, accounts and shipping status in the CRM and order system
• Complete required training and quality coaching sessions
• Meet targets for handle time, quality score and customer satisfaction
• Update customer records accurately
• Transfer calls to the right department with a warm handoff

REQUIRED QUALIFICATIONS:

• 6+ years of customer service, retail, hospitality or call center experience
• Comfortable using multiple screens and systems at the same time
• Basic computer skills (Windows, Outlook, web browsers)
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Job Type: Full-time

Pay: $23.00 - $26.50 an hour

Expected hours: No less than 32 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off
• Disability insurance

Schedule:

• Day shift
• 8 hour shift
• Monday to Friday

Work Location: Remote

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Springfield Education.