Senior Customer Service Representative, Remote

Our managed service programs handle contingent labor for large employers across multiple sites. Most internal hires started as recruiters and moved up.

The position:

This is a backfill for a team member who moved to another team. Midwest Workforce is hiring for its Returns team in Washington. Full-time and part-time shifts available. This role is fully remote within the US. We use Slack, Notion and Google Meet. Cameras on for team calls.

Job duties:

• Transfer calls to the right department with a warm handoff
• Call customers back on open issues within the promised timeframe
• Update customer records accurately
• Process returns, exchanges, refunds and address changes
• Follow scripts and required disclosures on recorded lines

What you need:

• 6+ years of customer service, retail, hospitality or call center experience
• Must pass a background check
• Reliable attendance. Schedule adherence is tracked
• Comfortable using multiple screens and systems at the same time
• High school diploma or GED
• Basic computer skills (Windows, Outlook, web browsers)
• Typing speed of at least 35 WPM

Preferred qualifications:

• Chat support experience
• Experience handling escalations
• Prior billing or insurance call center work

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Pay range: $28.00 - $33.00 per hour. Final offer will depend on experience.

Benefits:

• Medical, dental and vision insurance
• 401(k) with company match
• Paid holidays
• Employee assistance program

EOE. We participate in E-Verify.

Please include a short note on why this role interests you.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Midwest Workforce Corp..