Senior Customer Service Representative (Remote)

Who we are:

Kowalski Asset Management is a fee-only advisory practice with two advisors, a paraplanner and an office manager. Dress is business casual, and suits come out for client meetings.

The role:

Kowalski Asset Management is hiring for its operations team in Danbury. Full-time and part-time shifts available. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote, open to candidates across the US. We use Slack, Notion and Google Meet. Cameras on for team calls.

Job duties:

• Explain bills and payment options and take payments over the phone
• Escalate complaints that need a supervisor or another department
• Complete required training and quality coaching sessions
• Transfer calls to the right department with a warm handoff
• Call customers back on open issues within the promised timeframe

You'll need:

• High school diploma or GED
• Comfortable using multiple screens and systems at the same time
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Reliable attendance. Schedule adherence is tracked
• Able to sit at a workstation and wear a headset for a full shift
• Clear speaking voice and good listening skills

Bonus points:

• Chat support experience
• Experience handling escalations
• Bilingual English and Spanish (pay differential)

Compensation and benefits:

Salary range: $23.00-$27.50 per hour

• Health, dental and vision coverage starting on day one
• 11 paid holidays
• Weekly pay
• Employee assistance program
• Uniforms provided
• Referral program
• Paid training

New hires usually start two to three weeks after accepting an offer.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kowalski Asset Management.