Senior Customer Service Representative, Remote

Our advisors handle retirement planning, investment management and estate coordination for about 900 households. We are backfilling a position after an internal move.

High Point Lending is hiring for its Returns team in Sacramento. Full-time and part-time shifts available. Remote position. Most of the team is in High Point, but nobody is required to come in.

What you'll do

• Complete required training and quality coaching sessions
• Call customers back on open issues within the promised timeframe
• Update customer records accurately
• Answer inbound calls, live chats and emails from a queue

About you

• 6+ years of customer service, retail, hospitality or call center experience
• Reliable attendance. Schedule adherence is tracked
• Typing speed of at least 35 WPM

Job Type: Full-time

Pay: $26.50 - $29.00 an hour

Expected hours: 40 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off
• Disability insurance
• Overtime pay

Schedule:

• 8 hour shift
• No weekends
• Day shift

License/Certification:

• Driver's License (Required)

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at High Point Lending.